Client Technical Support Associate–B.Tech Computer Science Job- Dell India-Apply

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9 years ago

Organization	Dell India
Type of Position	Client Technical Support Associate
No. of Posts	01
Last Date	06.01.2016
Education Requirement	B.Tech Computer Science
Experience Requirement	0 Year
Description & Details: Job Title: Client Technical Support Associate Job Summary: Responsible for providing telephone support for customers on operation or maintenance of Dell products. Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues. Ensure proper escalation procedures are followed. Perform work in accordance to standardized policies and procedures. Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills. Role Responsibilities: · Provides support in the inbound or outbound call center · Outbound call center agents prioritize work based on time and complexity requirements- exercises sensitivity to due process and proper pacing. · Solves Customer Issues on any product- mostly in warranty XPS Systems · Routes customers when appropriate to proper support queues · Partners with Technical Support Specialists to improve customer experience elements (e.g. correct solutions, consistent procedural adherence, relating skills) · Responsible for regular adjustments that contribute business metric goals · Excels at tolerance for processes and people · Solves problems for customer’s with challenging expectations (often escalated or irate) · Solves problems consistently and completely with minimum supervision. · Responsible for working to share strengths with peers · Excels at recognizing internal and external customer’s needs and expectations Click here for details
How to Apply / Contact: Apply Online